FAQ's

Who makes the Embroidery Hoops?

That's me! My name is Anya and I hand stitch and design all of the Embroidery Hoops.

How long will my order take?

All made to order Embroidery Hoops have a 4 week turn-around time. That includes all hoops that aren't in the "Ready to Send" or "One off designs" collections. 

Why do the orders take so long?

Like I said above, Arch & Co is a one man show. I (Anya) design, prep, trace, stitch, back and package all the orders on my lonesome. I am also a mum to two extremely busy boys and study full-time, so I am busy! I try my hardest to get all orders out well before the turn-around time but sometimes that just isn't possible and I am so so grateful to everyone that is so patient and willing to wait the 4 weeks (trust me, it's worth it)

How much is postage?

New Zealand urban (tracked): $6.00

New Zealand rural (tracked): $8.00

Australia (untracked): $16.00

Australia (tracked): $30.00

All other countries please contact me for a postage quote. 

What if my order arrives damaged?

Please contact me right away through the "contact us" section on the website. I am more than happy to send replacement products if they arrive damaged.

Can I change my order?

Most of the time, if you get in contact with me asap I am more than happy to change your order. But if I have already started stitching the hoop then I can't make any changed. 

Do you do completely custom orders?

At the moment I am not offering complete custom orders as I just don't have the spare time. But this may change in the future, just keep an eye on my social media accounts for updates.

How can I order an Alpaca?

My one off designs like the Alpacas, Sloths and Camels etc are just that, one offs. I make them in batches of 4-6 and load them online and when they're gone they're gone, until the next batch. I don't allow people to put dibs on them as that isn't fair for everyone else wanting one. I post on my social media 2-3 days before they will be uploaded and also post reminders as well. They sell out very fast and I am very sorry if you miss out but don't worry, there will be more. 

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