FAQ's

How long will my order take to arrive? 

This all depends on what your order is. If it is a custom print or hoop it will take longer than one of our designs. Most time frames are in the product descriptions. 

Prints: 4-6 working days before posted

Pre-made hoops: Shipped the following working day

Design Services: 2-3 weeks before posted

 

Do you offer lay-by?

We sure do, just select the layby option when going through the check out and I will email you an invoice via PayPal which allows partial payments. We require a non-refundable 20% deposit to be made within 3 days and for the full amount to be paid off within 6 weeks. If you have any questions feel free to email me or pop through a message to our facebook.

 

My order arrived damaged!

Email me ASAP and I will sort something out for you, all of our prints are carefully wrapped with a thick 750gsm backing card to prevent any bent parcels but sometimes it happens and I will happily replace your damaged prints.

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